Data & Integrations
Troubleshooting a failed or stuck data sync
Steps to diagnose and fix a data source that isn't syncing as expected in ChAi.
If a data source isn't syncing as expected:
- Check your Integrations settings to confirm the connection is still authorized — integrations can occasionally need re-authorization if a password or permission changes on the source platform's side.
- Re-connect the integration if it shows as disconnected or errored.
- Check for a sync timestamp to see when the last successful sync happened.
- If the issue persists, reach out to support@askchai.tech with the integration name and roughly when you first noticed the issue.